Refund policy
Thank you for shopping at VersaRange! We understand that sometimes things don’t go as planned, and you may need to return an item. We’re here to make the return process easy and hassle-free.
Returns & Exchanges:
- We offer returns and exchanges within 30 days of your purchase date.
- Items must be returned in unused and original condition, with all tags attached and packaging intact.
- We recommend using a trackable shipping method for your return to ensure safe delivery.
Reasons for Return:
- You can return an item for a full refund if it is defective, damaged, or incorrect.
- If you simply changed your mind about an item, you can return it for a refund in the form of store credit.
Items not eligible for return or exchange:
- Items purchased on sale or clearance cannot be returned for a refund, but may be exchanged for store credit.
- Personalized or custom-made items cannot be returned or exchanged.
How to Return an Item:
- Contact our customer service team at contact@versarange.com or by phone at +13074001167 to initiate a return.
- We will provide you with a return authorization number (RAN) and instructions on how to return your item.
- Pack your item securely in its original packaging and include the RAN form.
- Ship the return package to the address we provide.
Refunds:
- Once we receive your returned item and inspect it, we will process your refund within 5 business days.
- Refunds will be issued to the original form of payment used for the purchase.
- Please note that it may take some additional time for your bank to process the refund.
Shipping Costs:
- You are responsible for the cost of shipping the returned item back to us.
- If the return is due to our error (e.g., incorrect item shipped), we will cover the return shipping cost.
Contact Us:
If you have any questions about our return and refund policy, please don’t hesitate to contact us:
- Email: contact@versarange.com
- Phone: +13074001167
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We appreciate your understanding and hope you enjoy shopping at VersaRange!
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